AIG's National Multi-Service Network and After-Hours Critical Care Help Desk (NOC) Contracting

The National Authority for Government Innovation (AIG) of the Republic of Panama, as the executing agency of the Panama Digital program (PN-L1171) financed by the Inter-American Development Bank (Loan No. 5501/OC-PN), has launched the International Public Tender No. LPI 006-2025 for the "Contracting of a Help Desk (NOC) for the National Multiservice Network and After-Hours Care for Critical Services".

The process will be governed by the IDB's Policies for the Acquisition of Works and Goods (GN-2349-15) and is open to all bidders from eligible countries. No margin of preference will be granted to national contractors.

Requirement: Declaration of maintenance of the offer.

The bidding documents are available at www.panamacompra.gob.pa (public act No. 2025-1-46-0-08-LP-005114) or by requesting them by email to bid_panamadigital@aig.gob.pa, rebecerra@aig.gob.pa, yyanis@aig.gob.pa.

The contract seeks to guarantee the continuous operation and specialized technical support of the National Multiservice Network, including attention to critical incidents outside of regular hours.

Note: To view the details and annexes of the tender, please visit the following link on BID For the Americas: https://bidfortheamericas.connectamericas.com/en/tenderDetail?id=2449